An internet connection with high speed, or at least proper speed, is like compulsory nowadays. As you live in era where people are connected through internet, there’s a high chance that you rely on reliable internet service whether you use it for working at home, catching up with your friends and relatives online, attending online school, or binging-watching your favorite television shows. Therefore, discovering and using the best possible internet service provider for your specific area is a must.
Regardless of whether your subscribed Wi-Fi service contract is near to an end or currently looking for a better home broadband deal with better speed, it is a good idea to consider ending the contract early especially if you’re going to opt for another broadband service.
This article will walk you through the steps on how to terminate UniFi, which you may find useful and consider following if you are one of the users of this particular ISP.
How to Terminate UniFi Without Penalty
Terminating contact with an ISP sometimes can turn into a quite long process. That’s why, make sure that you follow each provided steps properly to make the cancellation as quick and as effortless as possible. You need to take a note of the required time-window before the termination date.
- Request the termination.
According to UniFi policies, users are required to request the cancellation of service 30 days before the actual date of termination. The termination request can be submitted via various digital channels of TM such as:
- Official UniFi portal website at unifi.com.my
- Official UniFi help center email at help@tm.com.my
- TMpoint
- Wait until you receive pre-final bill that inform about your remaining account balance. After proceeding the payment settlement, UniFi is going to proceed your cancellation process on the 31st day since the termination notice.
- Wait until UniFi send you a text notification to inform the completion of the request. After you receive the SMS, you need to return the router (BTU) to the nearest TM point within a week (7 days) from the date of termination order to prevent being charged with penalty.
You may also like: How to Check UniFi Bill
It has to be noted that the guide on how to terminate UniFi service above only applied on your subscription, so your account will remain available. If you want to entirely remove your account, then you need to chat UniFi’s customer service via the livechat feature of UniFi’s Self-Care account.
Another thing that you need to remember is that if you request termination while still within contact period, you might be imposed with penalty of the remaining months. You have to settle the remaining bill before making the request. Refer to UniFi’s terms and condition to learn more information related to the contract cancellation.
When you are deciding the termination date with prior provider, which in this case is UniFi, and your new choice of ISP, allow some overlapped time. Alternatively, you need to have backup plan if you have to survive for several days without internet. It is recommended to schedule the termination prior to confirming the new home network installation date.
